Refund Policy

Refund Eligibility

ThickVerify may review refund requests where a purchased service cannot be delivered because of a confirmed technical or system failure on the ThickVerify platform.

Eligible Situations

• The purchased service cannot be delivered because of a confirmed ThickVerify system malfunction.
• The purchased service becomes inaccessible because of a verified technical problem originating from ThickVerify.
• A service that was successfully paid for cannot be delivered because of a confirmed platform-side failure.

Refund Request Time Limit

Refund requests must be submitted within 20 minutes of the purchase for the order to be reviewed.

Orders reported after 20 minutes are not eligible for review or refund.

Evidence and Verification

ThickVerify may request screenshots, videos, order information, or other relevant evidence when reviewing a refund request.

Refund decisions are made after the relevant technical information has been reviewed.

Approved Refunds

Approved refunds are credited to the user's ThickVerify wallet balance and are not returned to the original payment method.